Your role at StorifyMe
We are looking for talented Customer Support professionals to help with our goal.
We are in a need for a manager who obsesses about providing the ultimate customer experience.
- Develop an in-depth m-commerce knowledge
- Build sustainable relationships of trust through open and interactive communication
- Resolve product or service problems by clarifying the customer's complaint
- Determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Provide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions)
- Follow communication procedures, guidelines, and policies
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Assist with placement of orders, refunds, or exchanges
- Drive thoughtful and effective communication with StorifyMe development team.
- Preferable customer support experience
- Excellent in communication and presentation skills
- Able to multi-task, prioritize and manage time effectively
- Passionate about problem-solving
- Self-motivated, eager to learn and thrive in a collaborative environment
- Capable of adapting quickly to changing priorities
- Customer orientated and able to adapt/respond to different types of characters
- Experience with or able to quickly pick-up different e-commerce platforms
- High school diploma or equivalent; college degree preferred